Having trouble with type-to-speak? Here are the most common issues and how to fix them.
The text box isn't showing during my call
The Rylo Microphone driver isn't installed yet, or it needs an update. Go to Settings → Driver before or after a call (not during one) and follow the prompt.
On a Mac, you'll need your admin password, since installing briefly restarts a system audio service.
Settings says I can't install or update right now
You can't install or update the driver during a live call, because it briefly restarts your computer's audio. Finish or leave the call, then try again.
It says the driver needs an update
Go to Settings → Driver and click update. This is needed when your driver is too old for your version of Rylo Desktop.
It says my driver is newer than the app supports
Update Rylo Desktop instead of the driver. Go to Settings → About → Check for updates. This happens when the driver gets updated before the app.
My voice stopped being captioned after I typed a message
This can happen with some Bluetooth headsets. Switch to your computer's built-in microphone and your voice will be captioned again. Learn more about Bluetooth headsets and type-to-speak.