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I don't see captions on my calls. What should I do?

Learn the possible reasons you don't see captions on your calls and what actions to take to fix it.

Possible Reasons and Solutions if Captions are Missing

Not Seeing Captions on Outgoing Calls:

  1. Make sure you use the Rylo app when placing a call

    Your calls will only be captioned if you use Rylo. (Instead of your native phone dialer).

    1. To use Rylo, press the Rylo app icon

    2. Open your Rylo dialer or your contacts on the Rylo app to place the call. See here for how to place a call with Rylo.
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  2. Move the Rylo app to your home screen

    1. We highly recommend placing the Rylo app on your home screen for easy access. See here for instructions on how to move Rylo to your home screen.
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Not Seeing Captions on Incoming Calls:

Captions are available on incoming calls with your Rylo number or your existing phone number.

  1. Receive captions on incoming calls with your Rylo number:

    1. Calls to your Rylo number will automatically be captioned.

    2. No further action is needed, but you must give callers your Rylo number.

  2. Receive captions for incoming calls on your existing phone number:

    1. Enable call forwarding to Rylo. See here for instructions on how to receive calls on your existing phone number with Rylo.

    2. Once incoming calls are forwarded to Rylo, all your calls will automatically be captioned

    3. NOTE: If you're not seeing captions, make sure the Rylo app is not minimized.

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