Sorry you're having trouble! Try these steps in order. Most caption issues are fixed by one of them.
1. Make sure a session is running
Check that you clicked Start transcribing or accepted the call card. Rylo Desktop only captions once a session has started. If it's paused, click the pause button again to resume.
2. Check your permissions
On a Mac, go to System Settings → Privacy & Security and make sure Microphone and System Audio are both on for Rylo Desktop. If you chose to type instead of speak, you don't need Microphone.
On Windows, make sure microphone access is turned on. If it's off, Rylo Desktop shows an Open Settings button to help you fix it.
For step-by-step help, see setting up Rylo Desktop's permissions.
3. Check your internet connection
Live captions need an internet connection. If Rylo Desktop can't reach our captioning service, you'll see an error in the caption window. Check your Wi-Fi or network, then start the session again.
4. Only one side is captioned?
On a Mac, Microphone covers your voice and System Audio covers everyone else. Make sure both are on.
On Windows, if your own voice isn't captioned, check that microphone access is on.
Still stuck?
Quit and reopen Rylo Desktop, then start a new session. If it's still not working, contact us and we'll help you sort it out.