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How to turn off battery optimization for Rylo on Samsung Galaxy devices

Android’s battery optimization settings extend battery by limiting background activity but they may interfere with receiving calls.

Why This Matters

Android’s battery optimization settings help extend battery life by limiting background activity. However, in certain cases they may interfere with how apps like Rylo receive calls. To ensure you never miss an important conversation, follow the steps below to turn off battery optimization for the Rylo app.

Method 1: Through Battery Optimization Settings (Newer Samsung Models)

This prevents Samsung from putting the app to sleep in the background.

  1. Open your phone’s Settings app

  2. Tap Battery

  3. Tap Background app limits

  4. Tap Never Sleeping apps

  5. Tap the + (plus) icon

  6. Find and select Rylo

  7. Tap Add

Result: Rylo will now be excluded from battery-saving restrictions.

Method 2: Through “Device Care”

This ensures Android doesn’t limit Rylo’s background activity. This method works across most Android phones.

  1. Open your phone’s Settings app

  2. Tap Device care (or Battery and device care on newer models)

  3. Tap Battery

  4. Tap More battery settings

  5. Tap Optimize battery usage

  6. Tap the dropdown menu and select All apps

  7. Find Rylo in the list and toggle it off

Method 3: Disable Optimization via App Settings (For Older Phones)

  1. Open your phone’s Settings app

  2. Scroll down and tap Apps

  3. Find and tap Rylo from the list of apps

  4. Tap Battery

  5. Toggle off Optimize battery usage

🧑‍💻 Still having issues with incoming calls?

We’re here to help. If you're still experiencing issues receiving calls or messages, contact us directly at support@rylo.com.

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