When downloading a new app from the app store, it typically lands on the last screen of your app library meaning you may have to swipe to find it. Swipe between screens to find it, or use the phone's search function to find it faster.
Searching for the Rylo App on iOS devices (iPhones and iPads):
1. Swipe down from the middle of the home screen
2. Tap the search field
3. Use the keyboard to type ‘Rylo’ until you see the Rylo app icon appear
4. Tap the Rylo app to open it
Searching for the Rylo App on Android Devices:
1. Swipe up from the bottom of the screen to the top
2. Use the keyboard to type ‘Rylo’ until you see the Rylo app icon appear
3. Tap the Rylo app to open it
Make the app easy to access. See: How to move the Rylo app to your home screen dock