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How to use Rylo with automated phone systems (IVR)

Get the most out of Rylo when calling automated lines such as customer support

Using Rylo to navigate phone trees

When calling automated lines, like airlines, banks, credit card companies, and telecom providers, you're often asked to press a number or enter information like an account number. Some systems also ask for alphabetic input, like spelling out the first three letters of your name.

A few examples:

  • "Please enter your phone number followed by the # key."

  • "To speak with a representative, press 0."

  • "Please record your first name and press any key when finished."

  • "Please spell out the first three letters of your last name using the keypad."

Menu options now show up as buttons

When Rylo recognizes a phone tree menu, it shows the options as buttons you can tap, right on your screen. No more switching back and forth between the keypad and keyboard to make a selection.

For everything else, like entering a credit card number, account number, or ID, just use the keyboard directly.

Here's how it works

  • When Rylo recognizes a menu, tap the button for the option you want

  • To enter numbers, like a credit card or account number, type them on the keyboard

  • To spell something out, like the first three letters of your name, use the keyboard too

  • If Rylo doesn't recognize a menu automatically, you can still switch to the Keypad and enter it manually

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