Using Rylo to Navigate Phone Trees
When calling automated lines such as those operated by airlines, banks, credit card companies, and telecom providers, we are often asked to "enter" or "press a number." These systems may also request alphabetic inputs, such as entering the first three letters of your name.
Examples of this include:
"Please enter your phone number followed by the # key."
"To speak with a representative, press 0."
"Please record your first name and press any key when finished."
"Please spell out the first three letters of your last name using the keypad."
Rylo supports all of the above use cases, including entering numeric inputs like account numbers or PINs, and alphabetic inputs such as spelling out names.
Here's how you can take advantage of this feature during your next call:
To enter numeric inputs (e.g., account numbers, PINs, or menu selections like "Press 1"), use the Keypad option on the right side of your call controllers.
For alphabetic inputs (e.g., the first three letters of a name), switch to the on-screen keyboard and type the required letters.
If your inputs are not detected, ensure you are using the Keypad option and sending DTMF tones, which are recognized by IVR systems.
You can toggle between the keypad and keyboard during a call to handle both numeric and alphabetic inputs seamlessly.