How your transcripts are stored
Your transcripts are saved locally on your device, not on our servers. The iCloud backup is an extra safety copy you can use to restore them inside the Rylo app, for example if you delete and reinstall it.
Important: You can't open, read or download the iCloud backup yourself. It can only be restored in the Rylo app. If you want a copy of your transcripts that you can read outside of Rylo, you'll need to save them one by one using the Share option (see "Keeping your own copy of your transcripts" below).
Your backup includes your call transcripts and the text of your voicemail transcriptions. The voicemail audio isn't included, only the written transcription.
How to back up your transcripts
The backup doesn't run automatically, so you'll need to start it yourself:
Open Rylo and tap Settings
Tap Transcripts
Tap the three dots in the top right corner
Tap Preferences
Tap Backup to iCloud
We recommend backing up regularly, so your most recent transcripts are always included.
Where your backup is saved
Your backup is saved in a private iCloud folder that belongs to the Rylo app. It isn't in iCloud Drive, so you won't see it in the Files app or on iCloud.com.
The backup does use your iCloud storage. To see how much space it takes up, go to Settings > [your name] > iCloud > Manage Storage > Rylo on your iPhone.
Restoring your transcripts
If you delete the Rylo app, your backup stays in iCloud. When you reinstall Rylo and sign in with the same Apple ID and the same Rylo account, your transcripts come back automatically.
Important: Each backup is linked to your Rylo account. A backup from one Rylo account can't be restored to a different one.
You can also restore them yourself at any time: go to Settings > Transcripts, tap the three dots in the top right corner, tap Preferences, then tap Restore.
Keeping your own copy of your transcripts
Because your transcripts are saved on your device and the backup can only be used inside Rylo, the only way to keep a copy you can read anywhere is to save them yourself:
Go to Settings > Transcripts
Tap the transcript you want to keep
Tap Share, then choose where to save or send it (for example Notes, Files or email)
There's no option to export all transcripts at once, so you'll need to share them one by one. For more on finding and sharing your transcripts, see How to access Rylo's Saved Call Transcripts.
Deleting your Rylo account?
Before you delete your Rylo account, please save any transcripts and voicemails you want to keep, using the steps above. Your iCloud backup is linked to your account, so once the account is deleted, a new account won't be able to restore the old backup.