Skip to main content

Why can't I caption YouTube videos with Rylo Desktop?

Rylo Desktop captions live calls only. Here's why, and how to get captions on YouTube.

Rylo Desktop captions live calls, like Zoom, Teams, or Google Meet. It doesn't caption YouTube or other videos.

Why not?

Rylo is certified by the FCC (Federal Communications Commission) to provide captions for phone calls and online meetings. That's what keeps Rylo free for you. It also means we can only caption calls as they happen. Videos, streams, and other recorded media are outside what we're allowed to caption.

What you'll see

If you start a Rylo Desktop session while YouTube is playing, Rylo Desktop shows a message letting you know YouTube isn't supported. The top of the session window shows App not supported.

Your captions start as soon as a live call begins in a supported app.

How to get captions on YouTube

YouTube has its own captions for most videos:

  1. Open the video on YouTube.

  2. Select Subtitles/closed captions (c) in the video player, or press C on your keyboard.

  3. To change the language or style, open Settings in the player, then choose Subtitles/CC.

Did this answer your question?