# Rylo's Help Center

> You have questions, we have answers.

## Common Questions

- [Is Rylo Free?](https://help.rylo.com/en/articles/5811619-is-rylo-free.md): The short answer is yes!
- [Can I call people who don't have the Rylo app?](https://help.rylo.com/en/articles/5618783-can-i-call-people-who-don-t-have-the-rylo-app.md)
- [I don't have a social security number. Can I still use Rylo?](https://help.rylo.com/en/articles/7993172-i-don-t-have-a-social-security-number-can-i-still-use-rylo.md)
- [I'm a slow typer. Is Rylo a good solution for me?](https://help.rylo.com/en/articles/7993176-i-m-a-slow-typer-is-rylo-a-good-solution-for-me.md): Yes! Click here for tips and tricks to make your typing more efficient
- [What are IP CTS and IP Relay?](https://help.rylo.com/en/articles/10539570-what-are-ip-cts-and-ip-relay.md): IP CTS and IP Relay services help facilitate communication for people with hearing and/or speech disabilities.
- [What is Rylo?](https://help.rylo.com/en/articles/13727513-what-is-rylo.md): Rylo allows you to make and receive captioned phone calls, communicate with text to speech, and caption in-person conversations.
- [Is Rylo legit?](https://help.rylo.com/en/articles/13727435-is-rylo-legit.md): Rylo is a safe and legitimate way to to make and receive captioned calls.
- [How does Rylo's spam filter work?](https://help.rylo.com/en/articles/6860838-how-does-rylo-s-spam-filter-work.md)
- [Can I keep my current phone number?](https://help.rylo.com/en/articles/5618796-can-i-keep-my-current-phone-number.md): Yes, you can keep your number by enabling call forwarding
- [Will people know that I use a special service?](https://help.rylo.com/en/articles/5618841-will-people-know-that-i-use-a-special-service.md): It's up to you. Click for more info.
- [Which languages does Rylo support?](https://help.rylo.com/en/articles/7956544-which-languages-does-rylo-support.md)
- [Can I make international calls with Rylo?](https://help.rylo.com/en/articles/7959651-can-i-make-international-calls-with-rylo.md): Yes. Click through to see the full list of supported countries
- [I use the keyboard to communicate. What will people on the other side hear?](https://help.rylo.com/en/articles/7960061-i-use-the-keyboard-to-communicate-what-will-people-on-the-other-side-hear.md)
- [Who can I call using Rylo?](https://help.rylo.com/en/articles/7984756-who-can-i-call-using-rylo.md): You can call anyone! Click to learn more
- [Can I use Rylo to call 911?](https://help.rylo.com/en/articles/5811622-can-i-use-rylo-to-call-911.md): Emergency calls
- [Which devices are compatible with Rylo?](https://help.rylo.com/en/articles/5811618-which-devices-are-compatible-with-rylo.md): Get Rylo on your iPhone or Android device, including iPads and tablets
- [What is my Rylo Number?](https://help.rylo.com/en/articles/7993322-what-is-my-rylo-number.md): Every account has a Rylo number
- [What is the Rylo Service Directory?](https://help.rylo.com/en/articles/10316344-what-is-the-rylo-service-directory.md): Get easy access to hundreds of service providers and ChatGPT—right within the Rylo app.
- [Does Rylo work with Bluetooth hearing devices?](https://help.rylo.com/en/articles/11147235-does-rylo-work-with-bluetooth-hearing-devices.md): Yes, Rylo connects with your hearing aid, cochlear implant or Bluetooth headset
- [Is Rylo only for people who are deaf or hard of hearing?](https://help.rylo.com/en/articles/5618838-is-rylo-only-for-people-who-are-deaf-or-hard-of-hearing.md)
- [Who has access to my call data?](https://help.rylo.com/en/articles/5618839-who-has-access-to-my-call-data.md)
- [Which countries does Rylo support?](https://help.rylo.com/en/articles/7956540-which-countries-does-rylo-support.md)
- [Why does Rylo need personal information such as my Address, DoB, and the last four digits of my SSN?](https://help.rylo.com/en/articles/7985085-why-does-rylo-need-personal-information-such-as-my-address-dob-and-the-last-four-digits-of-my-ssn.md): Rylo is certified by the FCC. We are required to collect certain information from our users to verify their identity and prevent fraud.

## Troubleshoot

- [I wasn’t able to set up call forwarding](https://help.rylo.com/en/articles/7956449-i-wasn-t-able-to-set-up-call-forwarding.md)
- [I am getting unwanted spam calls to my Rylo app. What can I do?](https://help.rylo.com/en/articles/6860835-i-am-getting-unwanted-spam-calls-to-my-rylo-app-what-can-i-do.md): Learn what you can do to stop spam calls
- [I use the keyboard to communicate, and people hang up on me. What can I do?](https://help.rylo.com/en/articles/7993239-i-use-the-keyboard-to-communicate-and-people-hang-up-on-me-what-can-i-do.md)
- [Why do family members see my Rylo number instead of my personal number?](https://help.rylo.com/en/articles/8130130-why-do-family-members-see-my-rylo-number-instead-of-my-personal-number.md): If your family doesn’t recognize your number when you call, don’t worry — it’s often a quick fix!
- [I don't see captions on my calls. What should I do?](https://help.rylo.com/en/articles/9736197-i-don-t-see-captions-on-my-calls-what-should-i-do.md): Learn the possible reasons you don't see captions on your calls and what actions to take to fix it.
- [I only see captions for one side of the call](https://help.rylo.com/en/articles/9217906-i-only-see-captions-for-one-side-of-the-call.md): You can see captions of the other person's speech or for both sides of the conversation. Simple and flexible, so you can choose what works best for you!
- [I tried to create an account but my address is not on the list](https://help.rylo.com/en/articles/10340500-i-tried-to-create-an-account-but-my-address-is-not-on-the-list.md): If your address is not on the list, it may mean that you entered your address incorrectly or live outside the U.S.

## How To's

- [How to update your emergency address](https://help.rylo.com/en/articles/7039236-how-to-update-your-emergency-address.md): To support emergency calling, Rylo must have your address. Here's how you can update it if you move.
- [How to use Quick Replies and set up an intro message](https://help.rylo.com/en/articles/7001699-how-to-use-quick-replies-and-set-up-an-intro-message.md): Use Rylo's quick replies feature to quickly communicate with a single tap.
- [How to add words to your personal dictionary](https://help.rylo.com/en/articles/6719468-how-to-add-words-to-your-personal-dictionary.md)
- [How to use Rylo with automated phone systems \(IVR\)](https://help.rylo.com/en/articles/6719449-how-to-use-rylo-with-automated-phone-systems-ivr.md): Get the most out of Rylo when calling automated lines such as customer support
- [How can I set or change my voicemail greeting?](https://help.rylo.com/en/articles/7942350-how-can-i-set-or-change-my-voicemail-greeting.md): When you miss a call from someone, they will reach your voicemail. You can modify your greeting to make it more personal
- [How to update Rylo to the latest version](https://help.rylo.com/en/articles/6860843-how-to-update-rylo-to-the-latest-version.md): We constantly update and improve our app. Learn how you can take advantage of our latest features by updating your app often.
- [How to turn off call forwarding](https://help.rylo.com/en/articles/7956410-how-to-turn-off-call-forwarding.md): Disable call forwarding If you don't wish to use Rylo by default for incoming calls
- [How to choose my voice tone when communicating using the keyboard?](https://help.rylo.com/en/articles/7960121-how-to-choose-my-voice-tone-when-communicating-using-the-keyboard.md)
- [How to enable or disable Caller ID](https://help.rylo.com/en/articles/7993250-how-to-enable-or-disable-caller-id.md): Rylo has a built-in caller ID feature that helps people recognize it’s you when you are calling them from the Rylo app.
- [How to change the language of my calls?](https://help.rylo.com/en/articles/8038785-how-to-change-the-language-of-my-calls.md)
- [How to manage your Rylo voicemail](https://help.rylo.com/en/articles/8059564-how-to-manage-your-rylo-voicemail.md): Everything you need to know about accessing, personalising, and managing your Rylo voicemail in one place.
- [How to receive incoming calls with Rylo](https://help.rylo.com/en/articles/8129703-how-to-receive-incoming-calls-with-rylo.md)
- [How to place a call with Rylo](https://help.rylo.com/en/articles/8098366-how-to-place-a-call-with-rylo.md)
- [How to enable notifications for Rylo](https://help.rylo.com/en/articles/8129754-how-to-enable-notifications-for-rylo.md): Rylo needs notification permissions to notify you about calls
- [How to make Rylo your default phone app](https://help.rylo.com/en/articles/8130085-how-to-make-rylo-your-default-phone-app.md)
- [How to clear my call history](https://help.rylo.com/en/articles/8130136-how-to-clear-my-call-history.md)
- [How to set up the necessary permissions for Rylo](https://help.rylo.com/en/articles/8130105-how-to-set-up-the-necessary-permissions-for-rylo.md): To get the most out of Rylo, make sure to give the app the necessary permissions.
- [How to change the Font size of my Rylo captions](https://help.rylo.com/en/articles/8149235-how-to-change-the-font-size-of-my-rylo-captions.md)
- [How to access Rylo's Saved Call Transcripts](https://help.rylo.com/en/articles/8160332-how-to-access-rylo-s-saved-call-transcripts.md): Rylo saves your call transcripts locally on your device so you can always access them later.
- [How to update your communication preferences?](https://help.rylo.com/en/articles/8272711-how-to-update-your-communication-preferences.md): Make calls with your preferred communication mode, either speaking or typing your message on the keyboard
- [How to move the Rylo app to your home screen dock](https://help.rylo.com/en/articles/9736258-how-to-move-the-rylo-app-to-your-home-screen-dock.md): Place the Rylo app on your home screen for fast and easy access
- [How to place a demo call with Rylo](https://help.rylo.com/en/articles/9952824-how-to-place-a-demo-call-with-rylo.md): Place a demo call to see how things work before making a real call!
- [How to add a contact to your favorites](https://help.rylo.com/en/articles/8429601-how-to-add-a-contact-to-your-favorites.md): Turn contacts into favorites for easy access
- [How To Filter Profanities With Rylo](https://help.rylo.com/en/articles/8160527-how-to-filter-profanities-with-rylo.md): Rylo offers you the option to block profanity in your calls
- [How To Search Inside Call Transcripts](https://help.rylo.com/en/articles/8761193-how-to-search-inside-call-transcripts.md): You can search your transcripts to find important messages and notes.
- [How to delete voicemail messages](https://help.rylo.com/en/articles/10258154-how-to-delete-voicemail-messages.md): You can delete voicemail messages on Rylo one at a time or by deleting them all at once.
- [How to make Rylo your default calling app on iPhone](https://help.rylo.com/en/articles/10296306-how-to-make-rylo-your-default-calling-app-on-iphone.md): If you've downloaded the latest Apple update \(iOS 18.2 or higher\), you can set Rylo as your default phone app for one-tap dialing
- [How to enable dark mode on Rylo](https://help.rylo.com/en/articles/10296303-how-to-enable-dark-mode-on-rylo.md): Dark mode on Rylo means reduced eye strain, improved readability, and longer battery life
- [How to find the Rylo app on your phone](https://help.rylo.com/en/articles/10377081-how-to-find-the-rylo-app-on-your-phone.md): If you've downloaded the app and can't find it, you can search for it.
- [How to enable call forwarding on your Android phone app](https://help.rylo.com/en/articles/10722057-how-to-enable-call-forwarding-on-your-android-phone-app.md): Ensure call forwarding is included on your carrier's plan to link your personal number to Rylo
- [How to check your Bluetooth Connection](https://help.rylo.com/en/articles/11525219-how-to-check-your-bluetooth-connection.md): Trouble Hearing Calls Through Your Hearing Aids? Try These Quick Fixes
- [How to connect Bluetooth hearing devices to your Android phone](https://help.rylo.com/en/articles/11137911-how-to-connect-bluetooth-hearing-devices-to-your-android-phone.md): Once connected to your phone, you’ll enjoy clear audio delivered directly through your hearing device on every call
- [How to Connect Bluetooth Hearing Devices to Your iPhone](https://help.rylo.com/en/articles/11139331-how-to-connect-bluetooth-hearing-devices-to-your-iphone.md): Once connected to your phone, you’ll enjoy clear audio delivered directly through your hearing device on every call.
- [How to enable call forwarding on your iPhone phone app](https://help.rylo.com/en/articles/10721578-how-to-enable-call-forwarding-on-your-iphone-phone-app.md): Ensure the call forwarding feature is included on your carrier's plan
- [How to whitelist a number with T-mobile](https://help.rylo.com/en/articles/11157823-how-to-whitelist-a-number-with-t-mobile.md): Whitelisting ensures calls from your friends and family always go through
- [How to turn off battery optimization for Rylo on Samsung Galaxy devices](https://help.rylo.com/en/articles/11801816-how-to-turn-off-battery-optimization-for-rylo-on-samsung-galaxy-devices.md): Android’s battery optimization settings extend battery by limiting background activity but they may interfere with receiving calls.
- [How to use Rylo Live Transcribe](https://help.rylo.com/en/articles/8940721-how-to-use-rylo-live-transcribe.md): Rylo Live Transcribe captions conversations in-person
- [How to enable two-sided captioning](https://help.rylo.com/en/articles/11801848-how-to-enable-two-sided-captioning.md): By default, Rylo only captions one side of the call. But you can set it up to caption your voice as well.
- [How to Turn on Background Captions](https://help.rylo.com/en/articles/15932772-how-to-turn-on-background-captions.md): Keep your captions running even when you switch to another app.
- [How to unblock a number with AT&T](https://help.rylo.com/en/articles/16212110-how-to-unblock-a-number-with-at-t.md): How to ensure your contacts can always reach you